Send us a message
Fill this in and it goes straight to the team that operates the site. Your message is recorded here, so there is nothing to copy into an email app and no address to remember.
Contact
Get in touch
One address reaches the people who build and run QR Studio. Choose the subject line below that fits, and it will get to the right place faster.
What happens next
Your message is saved and read by a person. We aim to reply within two business days. Abuse and security reports are looked at sooner. Because QR Studio is a free service run by a small team, we cannot promise a fix on any particular schedule, but every message is read.
If you would rather not use the form, the table below still applies — pick the subject that fits and include the details it asks for.
What to put in your message
| Subject | Use it for | Please include |
|---|---|---|
Support: |
Something on the site is not working as you expect. | The page URL, what you did, what happened, and your browser. |
Bug: |
A reproducible defect in the generator or dashboard. | The content type and options you used, and the exact steps to repeat it. |
Privacy: |
Access, correction, deletion or portability of your data. | The email address on your account. We may ask you to confirm control of it. |
Abuse: |
A QR code made here that points at something harmful or unlawful. | The code's URL or image, and where you found it. |
Business: |
Partnerships, press or advertising enquiries. | A short description of what you have in mind. |
Reporting a malicious code
If you have scanned a QR code that points at something unlawful, deceptive or
harmful, use the Abuse subject and tell us the code's short
link — the …/r/… address it resolved to, or the URL it decoded
to. We cannot investigate a code we cannot identify, and a report without an
address is the one thing we can do nothing with.
What we can and cannot do about it:
- Dynamic codes run through our redirect, so we can disable one immediately and it will stop resolving for everyone. This is the case we can act on fastest, and it is why reporting the short link matters.
- Static codes contain their content and never contact us, so there is no switch to flip. We can act against the account that created it, but we cannot reach a code already printed and in the world.
- Codes made elsewhere are not ours to take down. If the address is on someone else's domain, the registrar, host or the brand being impersonated is the right place to report it.
Abuse reports are read ahead of ordinary messages. We may pass serious matters to the relevant authorities.
Account deletion
To delete your account and everything saved in it, send a message with the Privacy subject from the address you signed up with and ask. We will confirm when it is done. Deleting your account removes your saved QR codes and your login; it does not affect any code you have already downloaded, because those files live on your own device and do not depend on our servers.
Before you write
Two things answer a lot of questions without waiting for a reply:
- A code will not scan. Almost always a size, contrast or quiet-zone problem. The QR code guide has a checklist for exactly this.
- You have hit the free limit. Signed-out visitors get three codes, and a new account keeps that limit until its email address is verified. Verifying unlocks unlimited generation — see email verification.
See also
- About QR Studio — who we are and how the site is funded.
- Privacy Policy — what we store and the rights you have.
- Terms of Service — the rules for using the service.